terms and conditions

Website Terms of Use:

Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the completeness and accuracy of the information on it.

Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy, the prices quoted by our online booking system, or our phone booking staff, will be taken to be the valid price for the holiday in question.

Planning Your Ski Holiday

Passports & Visas:

If you hold a Commonwealth or non-British passport, please check visa regulations with the consulate of the country you will be visiting. It is your responsibility to be in possession of a valid passport and any visa that may be necessary. You should allow ample time when making visa applications and check for recent changes to visa/passport requirements. Children not already included on a ten-year passport must hold their own passport. If you are 16yrs or over and have never applied for a passport, we recommend you apply for one at least six weeks before your holiday commences.

The UK Identity and Passport Service (tel. 0870 521 0410) must confirm your identity before issuing your first passport and will ask you to attend an interview in order to do so. For Visa enquiries, please contact the Embassy or Consulate of the country you are visiting. Please note that our staff and those of our suppliers (the tour operators) are not qualified to offer advice on visas. It is your responsibility to check the passport and visa requirements applicable to you for the country you are visiting. Any information we give you is for guidance only and we cannot accept any liability for your failure to check and comply with any passport or visa requirements.

Passport and visa requirements:

- Canada

A visa is not necessary for British Citizens who are in good health, have no criminal convictions and hold a full 10 year British Citizen's Passport travelling on holiday to Canada. The passport must be valid for at least 1 day beyond the date of departure from Canada. However, as Requirements may vary, it is advisable to check with the embassy at the time of booking (www.canada.org.uk). British Overseas citizens who are re-admissible to the UK, citizens of British dependant territories and citizens of Ireland do not require a visa to enter Canada. All other nationalities should check visa requirements with the Immigration Department at the Canadian High Commission, 38 Grosvenor Street, London, W1 4AA. Tel. 020 7258 6699. If you are travelling with minors, you must carry proper identification for each child such as a birth certificate, passport, citizenship card, permanent resident card. If you are divorced or separated, you should carry with you copies of the legal custody agreements for your children. If you are travelling with minors and you are not the parent/legal guardian, you should have written permission from the parent/legal guardian authorising the trip. We recommend you check the requirements with the Canadian embassy at the time of booking.

- USA

All travellers to the USA qualified under the VisaWaiver Programme are required to obtain electronic travel authorization prior to boarding an airline to enter the United States. Travellers who do not receive travel authorization prior to their departure maybe denied boarding, experience delays or be denied permission to the United States. Applications may be submitted at any time prior to travel, but not less than 72 hours prior to departure. This can be done by completing the online form at esta.dhs.gov more details and FAQs can be found at: www.usembassy.org.uk/dhs/esta_info.html. All visitors to the United States must have a machine-readable passport which has two lines of letters, numbers and chevrons ('>>>>') printed at the bottom of the personal information page. Visitors using older style passports must either apply for a new one or apply for a USA visa. Passports issued in the UK between 26 Oct 2005 and 26 Oct 2006 must be 'e-passports' (with integrated computer chip that holds all biographic information) or must, at least, include a digital photographs. Without either of these, UK travelers must also obtain a UK visa. Children must have their own machine-readable passport. British Citizen passport holders, travelling on valid EU or national passports for tourism 90 days or less, may be eligible to travel visa-free under the Visa Waiver Programme. Detailed information on visa-free travel is available on the Embassy's website: www.usembassy.org.uk or from the Visa Information Service on 0904 245 0100 (premium rate number). Travellers with a criminal record: the Rehabilitation of Offenders Act does not apply to U.S. visa law. Those afflicted with certain serious communicable diseases, narcotics addicts or abusers, drug traffickers, and anyone who has been deported from or denied admission into the United States must apply for a visa before travelling. The British passport must be valid for at least 90 days from the date of entry into the United States. If not, the holder will be admitted only until the date on which the passport expires.

- Bulgaria & Romania

Holders of British passports arriving on charter flights (and scheduled on an Inghams holiday) do not require visas, but passports must be valid for at least 6 months after the day of travel. Holders of non-British passports should enquire at the Consular Department of either Bulgarian or Romanian Embassy BEFORE booking. All children entering Bulgaria must have their own passport. Children on parents' passports will only be allowed entry if the passport also contains the child's photographs.

- Vaccinations

We recommend that you obtain the Department of Health leaflet "Protect Your Health Abroad".

- Resort development and noise

If we learn of building works close to your accommodation that may affect the enjoyment of your holiday, we will do our best to advise you prior to your departure. We would urge you to read the resort and hotel descriptions carefully to identify sources of noise which exist or might expect to exist, i.e. roads, bars, discos, etc. However, it is impossible to predict noise created by individuals, machinery or traffic, i.e. temporary noise disturbances.

- Resort activities

We are informed that the activities referred to on the resort pages are available. However they are not organised by us and we cannot guarantee they will be available. Unless they are pre-booked through us as part of your package when you confirm your package holiday with us then they do not form part of your package. For any activity you book whilst on holiday your contract will be with the provider, not SNO.

- Guests with special needs

If you have a disability or medical condition requiring special travel, accommodation or dietary requirements you must let us know in advance. Please contact SNO Ski Holidays on 020 3472 8866 before confirming your booking. Meeting your special needs cannot be guaranteed and your travel insurance should adequately cover any pre-existing medical conditions.

- Special requests

If you have any special requests you must advise us at the time of booking and confirm them in writing or by email. Although we will endeavour to pass any reasonable requests on to the relevant service provider, no guarantees can be given that any request will be met. The inclusion of the special request on your written confirmation or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract. Conditional bookings cannot be accepted i.e.: any booking which is specified to be conditional on the fulfilment of a particular request.

- Late availability holidays

On these holidays both your resort and accommodation will usually be allocated by the supplier (the tour operator, eg Crystal or Inghams). If you have specific holiday requirements you should book from our programme in the normal way and not leave it to chance. These holidays may be subject to additional conditions to those shown in this brochure and you should check at the time of booking.

- Lost property

If you have lost an item during your holiday, you must report it to SNO within 7 days of your return home. We will try to help find the item and if found, we will post it to you. You will be charged the cost of postage and a handling fee of £15 per lost item. SNO and our suppliers accept no liability for helping with your lost property.

- Special features and attractions

Certain hotels feature special features and attractions shown in property descriptions. These are accurate at the time of publication but are subject to change and cannot be guaranteed. We will advise you of any significant changes to the advertised attractions as soon as possible.

- Travel advice

For up-to-date information about your country destination, check the Foreign & Commonwealth Office website at www.fco.gov.uk/travel or call the FCO Travel Advice Line on 0845 850 2829.

- Booking checklist

To avoid booking amendment charges (see cost of changes in our booking conditions), please remember to book all the additional items you require when you first confirm your holiday reservation.

For more information, please see our Privacy Policy

If you have any questions about your booking before you confirm, we recommend you call our reservations team on 020 3472 8866.

Booking Terms and Conditions

The following Booking Conditions, along with the holiday information contained on our website, form the basis of your contract with SNO ltd. They explain both your and our respective rights and obligations.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means SNO ltd.

NB: SNO ltd sells ski holidays in the following two ways.

A - on behalf of the organiser, or as the "Agent":

If you book a package holiday through SNO but that package has been supplied by a single third party supplier (“Third Party”), your contract for that package holiday will be with that third party. In the conditions set out below a booking of this type is known as a Type A booking.

NB: For Type A bookings, the terms and conditions of the Third Party will form the basis of your contract with the Third Party concerned and you will be sent a link to this organiser’s terms and conditions when we acknowledge details of the booking to you by email. You must read these carefully. We act as agent only for that Third Party and we have no liability in relation to that package or for the acts or omissions of the third party or any supplier(s) or other person(s) or party(ies) connected with that package.

B - Travel arrangements as agent for other suppliers.

If you book travel arrangements (such as transport and/or accommodation), through us but that arrangement has been supplied by a third party supplier or suppliers (“Third Party(ies)”), your contract for that arrangement will be with that (or those) third party(ies) . In the conditions set out below a booking of this type is known as a Type B booking. Please note: For Type B bookings, the terms and conditions of the Third Party(ies) will form the basis of your contract with the Third Party concerned and you will be sent a link to the Third Party(ies)’s terms and condition when we acknowledge details of the booking to you by email. You must read these carefully. We act as agent only for that (or those) Third Party(ies) and we have no liability in relation to that arrangement or for the acts or omissions of the third party(ies) or any supplier(s) or other person(s) or party(ies) connected with that arrangement.

1. Making your booking

To make a booking, the party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. The party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us.

Once we have received your instructions to confirm your holiday and all appropriate payments, and subject to availability, we will send you the following:

An acknowledgement by email that your booking has been received by us. This acknowledgement, (even if it includes a booking reference) simply confirms that we have passed your booking request onto the Third Party(ies) in question and is not a confirmation of your booking (unless otherwise expressly stated).

The confirmation or acknowledgment (as applicable) and all other documentation will be sent to the party leader. Please check this carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation, acknowledgement or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it. Where you have made a Type B or Type C booking, we will have no responsibility for any errors in any documentation except where those errors were made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.

2. Payment

In order to confirm your chosen holiday, a deposit (amount as is advised to you by your reservation agent) per person (or full payment if booking within 12 weeks of departure) must be paid at the time of booking. If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking (you must be insured - see clause 7).

The balance of the holiday cost must be received by us not less than 12 weeks prior to departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we acting as agent on behalf of the Third Party(ies) reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in the applicable organiser’s/supplier’s terms and conditions will be payable.

Please note: Payment by credit card incurs a bank charge of 2.5% (we cannot currently accept payments by American Express). Online payment is securely handled by Barclays Merchant Services.

3. Your contract

Unless we expressly state otherwise at the time of booking, your contract comes into existence as set out in the terms and conditions of the Third Party(ies) with whom your contract is with.

4. The cost of your holiday

As we only act as agent for the Third Party(ies) concerned, we reserve the right to pass on to you in full all additional costs and charges of whatever nature imposed by the Third Party(ies) in accordance with its own terms and conditions.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.

5. Changes by you

Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. (If you notify us by email you should receive an email within 24 hours; if you do not receive one, please contact us again.) Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. We will levy a £10 administration fee in addition to the third party suppliers fee. Please note: For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

6. Cancellation by you

Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices SNO ltd, 19B Spencer Walk, London SW15 1PL and acknowledged. (If you notify us by email you should receive an email within 24 hours; if you do not receive one, please contact us again.) As we incur costs from the time we confirm your booking, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding booking fees, insurance premiums and amendment charges. Booking fees, insurance premiums and amendment charges are not refundable in the event of the person(s) to whom they apply cancelling, The applicable cancellation charge will be those set out in the booking conditions of the Third Party(ies) with whom your contract is with. In addition to the third party supplier's cancellation charges, we will levy a £30.00 administration fee for each cancelled party member.

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

If any member of your party is prevented from travelling, the person(s) concerned may be able to transfer their place to someone else (introduced by you) providing we are given reasonable notice before departure and depending on the terms and conditions of any Third Party or Tour operator concerned.

7. Insurance

You must read carefully the Third Party(ies) concerned’s terms and conditions on the subject of insurance.

Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.

8. Changes and cancellation by us

If there is a change to your booking we will pass on the new details to you together with any compensation that the Third Party(ies) may offer. As agent only for the Third Party(ies) we cannot accept any liability for any changes or cancellations made to these bookings.

We cannot accept liability where a change or cancellation of one third party arrangement may affect your ability to join other third party arrangements you may have booked, irrespective of whether SNO Ltd have acted as the booking agent or not.

For all bookings, flight timings may be changed by the airline; the timings shown on your holiday confirmation or acknowledgement are the latest planned timings. Your actual flight timings will be shown on your tickets, and you should check them as soon as you receive them. If the flight timings on your ticket have changed significantly, you may receive compensation.

9. Force Majeure, events beyond our control

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 10(1) below) as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

10. Our Liability to you

In respect of any bookings we act only as an agent for the Third Party(ies) concerned. Your contract for your holiday is directly with the Third Party(ies) concerned. We accept no liability in relation to the holiday itself or for the acts or omissions of the Third Party(ies) concerned. The terms and conditions of the Third Party(ies) will apply to your contract (we will provide details of where to find their terms and conditions in our acknowledgement email sent to you at the time we take your booking.)

However, in the event that we are found liable on any basis whatsoever our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the Third Party(ies) concerned (as opposed to any service provided by the Third Party(ies) for whom we are not responsible) is limited to the commission we earn or are due to earn in respect of the booking in question. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

11. Complaints and problems.

As we only act as agent for the Third Party(ies) concerned and therefore cannot accept any liability for your holiday any assistance provided in resolving a complaint in relation to any such booking is provided on a goodwill basis and in our capacity as agent.

12. Arbitration

If you have made a booking your contract is with the Third Party(ies) concerned. It may in certain circumstances be possible for disputes arising out of or in connection with these contracts to be referred to arbitration under the scheme mentioned below.

Arbitration may be referred, if you so wish, to a special scheme arranged by the Association of British Travel Agents and administered independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from the ABTA website ( www.abta.com ). This scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1000 on the amount the arbitrator can award per person in respect of this element. The application for arbitration and statement of claim must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from the holiday.

13. Behaviour.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

14. Conditions of suppliers.

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions (see clause 10 (6)). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

15. Special requests and medical problems

If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. Confirmation that a special request has been noted or passed on to the Third Party or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests.

If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If any Third Party reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we or the Third Party (if applicable) become aware of these details.

16. Passports, visas and health requirements

The passport, visa and health requirements applicable to British citizens for the holidays we offer are available at www.fco.gov.uk. We will always endeavour to advise of current passport, visa and health requirements but it is your responsibility to check for your own specific needs. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a Form E111 (details in leaflet T6 referred to above) prior to departure.

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

17. Financial security

You should refer to the Third Party’s(ies’) Booking Conditions and other information provided by the Third Party(ies) for details of how your booking is protected in the event of the Third Party’s insolvency.

18. Prices and Website Accuracy

As we act only as agents for third parties, we will have no responsibility for any errors in any documentation, including pricing errors except where those errors were made by ourselves.

19. Delay

As we act as agents only, we cannot accept any liability in the event of a delay at your homeward or outward point of departure.

20. Safety standards

Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK . As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

21. Flights

The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight included in your arrangements. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges and those of the Third Party concerned.

22. Ski Club and Snowboard Club members’ discounts

SNO Ski Holidays are proud to offer discounts to members of the Ski Club of Great Britain and Snowboard Club UK of up to 5%. Members’ discounts are applied as follows:
- Discounts must be confirmed at the time of booking and cannot be applied retrospectively.
- Discounts are calculated from the original brochure price of the package holiday and cannot be combined with other discounts or offers.
- Discounts, where applicable, are applied to the cost of the package holiday only.
- Discounts are not applied to the cost of any extras, including but not limited to equipment rental, lift passes and ski carriage.

NB: Some of our package holiday suppliers do not allow any discounting of their holidays at all. Discounts must be confirmed at the time of booking and cannot be applied retrospectively.

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